Support
This page describes how to reach MEDICAL RESEARCH PROJECTS, TOO for questions about the company, this website, or our mobile application.
How to reach us
- support@mrpastana.com
- Phone
- +7 747 111 05 14
- Hours
- Monday–Friday, 10:00–18:00 Almaty time (UTC+5)
Email is the preferred channel: it lets us keep a record of your request and route it to the right person. Phone calls are answered during the working hours above.
Response times
We reply to email within 2 business days. Messages received outside working hours or on public holidays of the Republic of Kazakhstan are handled on the next business day. If your question needs investigation, we will acknowledge it within the same window and tell you when to expect a full answer.
Requesting data deletion
To request deletion of personal data we hold about you, email support@mrpastana.com with the subject line Data deletion request from the address you want us to act on. We will confirm receipt, verify that the request comes from the data owner, delete the data, and confirm completion. Details of what data we may hold are in our Privacy Policy.
Frequently asked questions
What is the best way to contact support?
Email support@mrpastana.com. Describe the issue in one message, including any error text you see — this usually saves a round trip.
In what languages do you respond?
English and Russian.
How quickly will I get an answer?
Within 2 business days, usually sooner. See the response times above.
Can I request that my data be deleted?
Yes — see "Requesting data deletion" above. Deletion requests are free of charge.
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